Privacy Policy
This page is a reference translation. The Japanese version is the official text. Read the Japanese version (日本語)
ELF Corporation Co.,Ltd. (“we”) handles customers’ personal information as follows in operating Richard Box.
Business operator
ELF Corporation Co.,Ltd. (株式会社エルフコーポレーション)
221 Takama-cho, Meito-ku, Nagoya, Aichi 465-0081, Japan (〒465-0081 愛知県名古屋市名東区高間町221)
Representative Director, 中島 繁正
Information we collect
The information you give us through the contact form or by email: your name, company or clinic name, email address, phone number, type of enquiry, who the work is for, the reference number of the work you are interested in, the car and year, when you want to give the gift, the content of your enquiry, and any photos you send by email. When you order, we also ask for the delivery address and similar details.
Purposes of use
We use the personal information you provide for the following purposes.
- Answering your enquiries
- Quote
- Processing orders and delivering works
- Related communication
How the contact form works
Messages sent through the contact form are received by the server we use and delivered to us by email. We do not use any external form service. The content you send is not stored on the server.
To prevent repeated sending in a short time, we store a value derived from the sender’s IP address in a form that cannot be reversed, together with the time of sending, in a non-public area of the server. Records older than 24 hours are deleted when a later message is received.
Emails we receive from the contact form and emails you send us are kept without a set retention period. Only our staff in charge read them. They may be forwarded to email addresses managed by us.
Provision to third parties and outsourcing
Except where required by law, we do not provide your information to third parties without your consent. We may provide it to our business partners to the extent necessary to arrange and deliver the work.
Security
To prevent unauthorised access, loss, alteration or leakage of personal information, we manage it so that only staff in charge can view it, and we do not store contact form messages on the server.
Cookies and analytics
This site does not use cookies. It does not use analytics tools, external measurement tools or advertising tags. It does not load fonts or components from external servers.
The server keeps access logs (date and time, pages viewed, IP address, browser type and so on). These logs are used only to operate the site and prevent misuse.
Requests for disclosure, correction or deletion
We will respond without delay, in accordance with the law, to requests from you for disclosure, correction, suspension of use or deletion. Please contact info@elf-box.jp. We will respond after confirming your identity.
Enquiries and complaints
ELF Corporation Co.,Ltd., enquiries: info@elf-box.jp
Revisions
We will revise this policy as necessary.
Established: 11 November 2026