This page is a reference translation. The Japanese version is the official text. Read the Japanese version (日本語)

Seller

ELF Corporation Co.,Ltd. (株式会社エルフコーポレーション)

Person responsible

Representative Director, 中島 繁正

Address

221 Takama-cho, Meito-ku, Nagoya, Aichi 465-0081, Japan
〒465-0081 愛知県名古屋市名東区高間町221

Phone

052-784-5000 (9:00–17:00; closed on Saturdays, Sundays and public holidays)
Phone calls are in Japanese only. For enquiries in English, please use the contact form or email.

FAX

052-709-2268

Email

info@elf-box.jp

Price

Varies by work and details. Guide price from ¥165,000 (incl. tax, shipping extra) (from ¥150,000 before tax). Shipping is as shown under “Shipping” below. Prices are estimates and may change with exchange rates. We will confirm the exact price with you individually. As a guide, a custom-made work costs 20% to 50% more than a standard work; we will give you details with the quote. Prices shown include consumption tax (10%).

Shipping

• Small works (longest side 30 cm or less): ¥2,000–¥3,000
• Medium works (longest side over 30 cm, up to 70 cm): ¥3,000–¥4,500
• Large works (longest side over 70 cm): ¥5,000–¥8,000
• For delivery to Hokkaido, the following is added to the above (estimate): small and medium works about ¥1,000, large works about ¥3,000–¥5,000.
• Delivery to the main island of Okinawa is by air, and instead of the above the estimates are: small works about ¥6,000–¥8,500, medium works about ¥8,000–¥11,000, large works about ¥23,000–¥28,000.
• For delivery to remote islands, the carrier’s transfer fee is added to the shipping cost for the region (above; for islands in Okinawa Prefecture, the amount for the main island of Okinawa). The transfer fee varies by area, so we will tell you the amount in the quote.

These are estimates including packing and tax. We will tell you the exact shipping cost in the quote. We deliver only to addresses in Japan.

Other charges besides the price

• Shipping (above)
• Bank transfer fees for payment (paid by the customer)
• For custom-made works, if you send your own miniature car to France: shipping from Japan to France, customs duties and similar costs (paid by the customer)

There is no charge for finding a vehicle for a custom-made work.

Payment method

Bank transfer (in advance). The same applies to corporate orders. We will send you the bank details individually when the quote is confirmed.

Payment due

Payment is in advance. Please make the transfer within 7 days after the quote is confirmed. When we confirm your payment, we will notify you in writing.

Delivery time

We place the order after confirming your payment, and deliver in about 2 to 4 months. Custom-made works may take longer depending on the details.

How to order

Please contact us through the contact form or by email. We check availability and price and get back to you; an order is placed after you have checked the quote. Sending an enquiry alone does not place an order. The order is final once we confirm your payment.

Cancellation

Because all works are made to order, cancellation is possible only in the following cases.

• You can cancel before payment.
• An order based on a work shown on this site (standard) can be cancelled within 5 days after we confirm your payment.
• A custom-made order can be cancelled within 3 days after we confirm your payment.
• Refunds for cancellation are made after deducting the bank transfer fee.
• Except in the cases above, we cannot accept cancellation after you order.

Returns and exchanges (special condition on returns)

Because all works are made to order, we cannot accept returns or exchanges after delivery (special condition on returns).

However, if a delivered work has a defect or damage, we will exchange or repair it.

Defects or damage

Please report any defect or damage on arrival to the ELF Corporation support desk (info@elf-box.jp). Please contact us within 7 days of delivery. If there is a defect or damage, we will exchange or repair the work.

We will send you the bank details by email when the quote is confirmed. We will never notify you of a change of bank details by email alone.