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Sending this form does not place an order. We will read your message and reply by email, in English, within 3 business days. We deliver only to addresses in Japan.

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Type of enquiry Required
Who is the work for? OptionalIf it is a gift, please also describe the recipient and the occasion in your message.
If you are contacting us on behalf of a company or clinic.
Used for our reply. You do not need to enter it twice.
If you would like us to contact you by phone. Please note that phone calls are in Japanese only; for enquiries in English, please use this form or email.
Filled in automatically if you came from “Ask about this work”.
Example: Dino 246 GT, 1972. Just tell us what you know.
Example: for an opening next March. Production takes about 2 to 4 months. We cannot promise a date, but we will check and let you know.
Tell us about memories of the car, any photos, names or logos you want to include, the width of the place where it will be displayed, and so on. You can leave out anything you are unsure of.

You cannot send photos with this form. Please send photos by replying to our email. Please use photos that do not show number plates or people.

We use the information you enter to answer your enquiry, prepare a quote, process your order and deliver the work, and for related communication. For details, see our privacy policy.

Please check before ordering

Sending this form does not place an order. An order is placed only after you have checked the quote.

Returns and exchanges

Because all works are made to order, we cannot accept returns or exchanges after delivery (special condition on returns). However, if a delivered work has a defect or damage, we will exchange or repair it. In that case, please contact info@elf-box.jp.

Cancellation

  • You can cancel before payment.
  • An order based on a work shown on this site (standard) can be cancelled within 5 days after we confirm your payment.
  • A custom-made order can be cancelled within 3 days after we confirm your payment.
  • Refunds for cancellation are made after deducting the bank transfer fee.
  • Except in the cases above, we cannot accept cancellation after you order.

Shipping

  • Small works (longest side 30 cm or less): ¥2,000–¥3,000
  • Medium works (longest side over 30 cm, up to 70 cm): ¥3,000–¥4,500
  • Large works (longest side over 70 cm): ¥5,000–¥8,000
  • For delivery to Hokkaido, the following is added to the above (estimate): small and medium works about ¥1,000, large works about ¥3,000–¥5,000.
  • Delivery to the main island of Okinawa is by air, and instead of the above the estimates are: small works about ¥6,000–¥8,500, medium works about ¥8,000–¥11,000, large works about ¥23,000–¥28,000.
  • For delivery to remote islands, the carrier’s transfer fee is added to the shipping cost for the region (above; for islands in Okinawa Prefecture, the amount for the main island of Okinawa). The transfer fee varies by area, so we will tell you the amount in the quote.

These are estimates including packing and tax. We will tell you the exact shipping cost in the quote. We deliver only to addresses in Japan.

Legal notice (details of shipping, cancellation and returns)